Important Notice: OSAP Inquiries
For privacy and security reasons, we cannot address personal financial information related to OSAP via email. To discuss your inquiry, please connect with us in person or by phone. We are dedicated to safeguarding your privacy and ensuring your information is managed securely.
Advisors at Student Support & Advising provide assistance and guidance to students seeking information on admissions inquiries, your student record, your student account and financial aid matters.
We are here to help you:
- Understand your student account, tuition and fees;
- Assist with financial aid and OSAP inquiries;
- Resolve financial or admissions related issues;
- Provide guidance on university policies and guidelines;
- And much more.
For course-related inquiries, please contact your Faculty's Academic Advising office.
FAQs
Confirmation of Enrolment for Fall 2024 OSAP is taking place from Sep 1 to Sep 10th – There is no need to follow up on COEs until September 10th.
Services we provide online
Many services are available to you completely virtually.
- To order transcripts, graduation letters, diplomas, a RESP letter, or any other customized letter, submit a request through the request a letter webpage.
- To request a change of your academic program, submit a program change request.
- To reactivate your York record after time away, submit a reactivation form.
For a full list of online services, visit My Online Services.
Resources available to you
Learn about other ways we can support you in your journey as a student. If you need help outside of your student account, please see the following resources available at York.
Meet with us
If you are looking for support at Markham Campus, please visit the Markham Campus Student Support Advising page.
Note: For all OSAP inquiries, please ensure that you have uploaded your OSAP documents directly to your OSAP account.
For in-person appointments
If you have inquiries about accounts, financial aid, enrolment or admissions, you can visit us for drop-in support. Students will be seen on a first-come, first-served basis. You will need to sign-in using QLess to get in line for an appointment.
QLess app
- Download the app on your smartphone from Google Play or the Apple App Store.
- Open the app and search for Office of the University Registrar (OUR) at York University.
- Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.
- Enter your phone number where a SMS text message can be received.
- Once you are in the queue, you will receive an SMS text confirmation advising you to see one of our service desks. Completion of the YU Screening questionnaire is required.
QLess web portal
If you cannot access the QLess app, then you can also join the queue through this web portal.
- Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
- Optional: Enter your York student ID number. Click the Next button.
- Choose the queue called In-Person Service, Student Support and Advising
Text Message (SMS)
Text SMS number 647-492-8395. Text SMS Keyword yuregistrar (standard text messaging rates will apply)
Location
Bennett Centre for Student Services
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA
In-person Hours of Operation
- Mondays, Tuesdays, Thursdays and Fridays: 9 a.m. to 4 p.m.
- Wednesdays : 10 a.m. to 4 p.m.
Other ways to connect with Student Support & Advising
December 9, 2024: Due to a technical issue, you may experience issues connecting to our phone lines. UIT is currently working on fixing the issue as soon as possible.
Connect with York University